Thank you for shopping at uhoodie. If you are not entirely satisfied with your purchase, we're here to help.
We offer full refund if the order is cancelled within 12 hours of your purchase. You should Contact Us once you decide to cancel the order. For Orders cancelled after 12 hours of purchase but have not been shipped, we will offer partial refund after charging a 10% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. Unfortunately, sale/discounted items cannot be fully refunded. Only regular price items can be refunded.
5. Return and reship cost is on the buyer, freight collect isn't acceptable.
Send the product with its original packing and the receipt or proof of purchase to:
USA EXCHANGE ADDRESS:
3205 East Inverness Avenue
Mesa, AZ, 85206
For further returning information,please get in touch with our customer service by sending us an email with your order number.
If you need to refund, the shipping fee you paid when placing an order are non-refundable. We will only refund the cost of items. We will deduct the corresponding shipping costs of free-shipping orders when receiving the returned package.